ZULZ Frequently Asked Questions (FAQs)

Orders & Shipping

1. Where does ZULZ ship?

We currently ship to the U.S. and select international destinations. Check our shipping page for full details. If you have further questions, please email us at info@zulzbagco.com

2. How long does shipping take?

Standard shipping takes 3-7 business days. Please email us at info@zulzbagco.com for expedited inquires. 

3. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track it directly on our website or the carrier’s site.

4. What should I do if my package is lost or delayed?

If your package hasn’t arrived within the estimated timeframe, please contact info@zulzbagco.com for assistance.

Returns & Exchanges

5. What is your return policy?

We offer a 30-day return policy on unused items in original condition. Return shipping fees apply.

6. How do I start a return or exchange?

Email us at info@zulzbagco.com with your order number, and we’ll guide you through the process.

7. Can I return a customized or personalized item?

Unfortunately, custom or personalized items are final sale and cannot be returned or exchanged.

Warranty & Product Care

8. What does the ZULZ warranty cover?

Our 1-Year Limited Warranty covers defects in workmanship but does not include normal wear and tear or misuse.

9. How do I file a warranty claim?

Submit a claim via warranty@zulzbagco.com with your proof of purchase and photos of the issue.

10. How do I clean and maintain my ZULZ bag?

Use a damp cloth and mild soap for spot cleaning. Avoid harsh chemicals or machine washing.

Product Information

11. Are ZULZ bags water-resistant?

Many of our bags are made with water-resistant materials, but they are not fully waterproof.

12. What size luggage can I carry on a plane?

Most airlines allow carry-ons up to 22” x 14” x 9”, but we recommend checking with your airline for specific regulations.

13. Do ZULZ bags have a TSA-approved lock?

Some models include TSA-approved locks. Check individual product pages for details.

Payments & Discounts

14. What payment methods do you accept?

We accept credit/debit cards & PayPal. For ACH payments, please contact us at info@zulzbagco.com

15. Does ZULZ offer discounts or promotions?

Yes! Subscribe to our newsletter for exclusive deals and promotions.

16. Can I use multiple discount codes?

Only when advertised. 

General Questions

17. Is ZULZ luggage sustainable?

We prioritize durable materials and responsible manufacturing to reduce waste.

18. Where can I buy ZULZ products?

ZULZ products are available exclusively on www.zulzbagco.com.

19. How can I contact customer service?

Email us at info@zulzbagco.com or use our live chat during business hours.

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