Warranty
Product Warranty
At ZULZ, we stand behind the quality of our products. This warranty policy outlines the coverage and terms for products purchased from our store.
Warranty Coverage
Our products are covered by a limited warranty against defects in materials and workmanship under normal use. The warranty period begins on the date of purchase.
- Standard Warranty Period: 1 year from date of purchase
- What's Covered: Manufacturing defects, material defects, and workmanship issues
- What's Not Covered: Normal wear and tear, misuse, accidents, unauthorized repairs, or damage from improper care (aka, packing an absurd amount of weight and expecting thread to withstand)
How to Make a Warranty Claim
If you believe your product has a defect covered by this warranty, please contact us with the following information:
- Your order number
- Photos of the defect or issue
- A description of the problem
- Proof of purchase
Contact us at: warranty@zulzbagco.com
Warranty Resolution
Upon verification of a valid warranty claim, we will, at our discretion:
- Repair the defective product
- Replace the product with an identical or comparable item
- Issue a refund for the purchase price
Limitations
This warranty is non-transferable and applies only to the original purchaser. The warranty does not cover shipping costs for returns unless the product was defective upon arrival.
Contact Us
For warranty claims or questions, please contact us at:
Email: warranty@zulzbagco.com
Pack Your Passion™