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FAQ's

ZULZ Frequently Asked Questions (FAQs)

Orders & Shipping

1. Where does ZULZ ship?

  • We ship to all 50 U.S. states and select international destinations. For international orders, duties, taxes, and customs fees may apply (not included in shipping cost).

2. How long does shipping take?

  • U.S. orders: Most ship within 1-3 business days and arrive in 3-7 business days (standard ground). Expedited options available at checkout. Free shipping on U.S. orders with code FREESHIPPING at checkout (subject to change).
  • International orders: 7-21 business days, depending on location and customs. You'll get a tracking number via email once your order ships. 
  • Please contact us at info@zulzbagco.com for additional International and expedited inquires. 

 

Returns & Exchanges

1. What is your return and exchange policy?

  • We offer a hassle-free 30-day return window on unused items in original condition (with tags and packaging intact)
    • Returns: Full refund (minus return shipping fees, unless defective).
    • Exchanges: Easy swap for size/color if available.
    • To start: Email info@zulzbagco.com with your order number and reason. We'll send return instructions.
    • Shop confidently—our gear is built to last, but if it doesn't meet your expectations, we've got you covered.


Warranty & Product Care

1. What does your warranty cover?

  • ZULZ stands behind our premium quality with a 1 year limited warranty against manufacturing defects (e.g., zippers, seams, hardware failure under normal use).
    • Covers repairs or replacement at no cost (we'll handle shipping for approved claims).
    • Does not cover normal wear/tear, misuse, accidental damage, or shipping costs for non-defective returns. Contact us at info@zulzbagco.com with photos and details for a quick review.

 

Product Care

1. How do I care for my ZULZ bag to keep it looking and performing great?

  • Our durable materials (e.g., 1680D, 600D polyester, water-resistant coatings) are low-maintenance:
    • Spot clean with mild soap and water.
    • Avoid machine washing/dry cleaning.
    • For zippers/hardware: Use a soft brush or lubricant if sticky.
    • Store in a dry place when not in use. Built for real miles—treat it well, and it'll go the distance with you.

 

Product Information

1. Do you offer custom or corporate branding?

  • Absolutely— we specialize in custom branding for teams, companies, or events (logos, colors, etc.). Email info@zulzbagco.com with details for a quote. Great for corporate travel, sports teams, or branded gifts.

2. Are ZULZ bags carry-on compliant?

  • Most of our carry-on options (like the PRIMETIME roller and select backpacks) meet standard airline dimensions (typically 22" x 14" x 9" including wheels/handles). Always double-check with your airline, as rules vary. Our checked luggage lines are designed for larger trips without skimping on organization or protection.

3. Who is ZULZ gear designed for?

  • Active professionals who juggle demanding careers, family commitments, workouts, weekend escapes, and everything in between. We craft premium luggage and gear with uncompromising quality, smart organization, and real-world functionality—so you can simplify the chaos, protect what matters, and pack your passion™ without hassle.

4. How can I contact ZULZ for help?

  • We're here for you! Email info@zulzbagco.com for orders, returns, warranty claims, product questions, or custom inquiries. Response time is usually within 1 business day. You can also reach out via our contact page at zulzbagco.com/pages/contact-us.

 

 

 

Pack Your Passion™