Shipping Policy

Questions? Email info@zulzbagco.com. We usually reply within 1 business day.

Every ZULZ order is packed and shipped from our own warehouse in Idaho.

Processing time: In-stock orders ship within 1–3 business days.
Custom logo orders: Ship 7–10 business days after you approve your proof.
Carrier: All orders ship with UPS.
Free shipping: Free standard shipping on lower 48 U.S. orders with code FREESHIPPING at checkout (subject to change).
Delivery time: U.S. standard ground usually arrives 3–7 business days after shipping. Expedited options are available at checkout.
Tracking: We'll email your UPS tracking number as soon as your order ships.
International: We ship to select international destinations. Delivery usually takes 7–21 business days, depending on location and customs. Duties, taxes and customs fees aren't included in shipping and are the recipient's responsibility. Email info@zulzbagco.com with international or expedited questions.
Your address: Please double-check your shipping address at checkout. If you spot a mistake, email us before your order ships and we'll fix it. If a package is returned to us because of an incorrect address entered at checkout, reshipping is at your cost.
Signature confirmation: Available on request. Email us before your order ships.

Damaged in Transit

If your order arrives damaged, we'll make it right.

Report it within 7 days of delivery. Email info@zulzbagco.com with your order number and photos of the damaged bag and the shipping box.
We'll send a replacement after reviewing your photos. If we need the damaged item back, we'll email you a prepaid return label.
No cost to you: No restocking fee and no shipping charges on damaged items.
Damage from use or travel after delivery is covered by our Warranty Policy, not this policy.

Wait 48 hours. Packages are sometimes scanned as delivered early.
Check your address in your order confirmation email, look around your property, and check with neighbors and your mailroom or front desk.
Still missing? Email info@zulzbagco.com with your order number within 14 days of the delivery date.

We file the claim with UPS for you and keep you updated.
UPS investigations typically take 5–10 business days. Once UPS confirms the package is lost, we'll send a replacement or a refund.
If you believe your package was stolen, we recommend filing a report with your local police.
Want extra peace of mind? Signature confirmation is available on request before your order ships.

Pack Your Passion™